Refund Policy For hudabeautyussale

At Hudabeautyussale, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms, eligibility criteria, and process for requesting a refund, aligned with our commitment to transparent and fair customer support. By purchasing products from our website, you agree to the following refund guidelines.

1. Eligibility for Refunds

To qualify for a refund, your return must meet all of the following conditions:

• The product(s) must be returned within 60 days from the date of delivery.
• Products must be unused, unopened, and in their original condition (including original packaging, tags, manuals, and accessories).
• Products must not be damaged, altered, or contaminated (e.g., opened skincare items, swatched makeup, or broken beauty tools are not eligible for a refund, unless the damage occurred during shipping).
• All returns must include a valid Return Authorization (RA) number (obtained by contacting our customer service team).

2. Non-Refundable Items

For hygiene, safety, and quality reasons, the following items are non-refundable, even if unopened (unless defective):

• Opened or used makeup products (e.g., lipsticks, foundations, eyeshadows, blushes).
• Opened skincare items (e.g., serums, moisturizers, masks, cleansers).
• Personalized or custom-made products.
• Gift cards (digital or physical).

3. Refund Process

Follow these steps to request a refund:

1. Initiate a Return Request: Contact our customer service team at [email protected] with your order number, product details (name, quantity, SKU if available), and reason for the refund.
2. Obtain a Return Authorization (RA) Number: We will review your request within 24–48 business hours. If approved, we will send you an RA number and detailed return shipping instructions (including the return address).
3. Ship the Products Back: Package the eligible items securely (using the original packaging if possible) and include the RA number on the outer package. You are responsible for return shipping costs, unless the refund is due to a defective, damaged, or incorrect product (we will cover return shipping in such cases).
4. Return Confirmation & Inspection: Once we receive your returned package, our team will inspect the items to verify eligibility (typically within 3–5 business days of receipt). We will notify you via email if the return is approved or rejected.

4. Refund Timing & Method

• Processing Time: Approved refunds will be processed within 5–10 business days after the inspection is completed.
• Refund Method: Refunds will be issued to the original payment method used for the order (e.g., credit card, debit card, PayPal).
• Funds Availability: The time it takes for the refund to reflect in your account depends on your payment provider’s processing times (usually 3–7 business days for credit cards, and 1–3 business days for PayPal). We do not control these timelines and cannot expedite them.
• Partial Refunds: If only part of your order is returned and eligible for a refund, we will issue a partial refund corresponding to the value of the returned items (excluding original shipping costs, which are non-refundable unless the order was defective or incorrect).

5. Special Cases

• Defective, Damaged, or Incorrect Products: If you receive a product that is defective, damaged during shipping, or not what you ordered, please notify us within 7 days of delivery with photos of the item and its packaging. We will waive the return shipping fee, provide a free replacement, or issue a full refund (whichever you prefer) after verifying the issue.
• Late or Lost Returns: We are not responsible for returns that are lost or delayed in transit. We recommend using a trackable shipping service and retaining the tracking number for your records. Refunds will only be processed once we receive and inspect the returned items.
• Cancelled Orders: If you cancel an order before it has been processed (within 1–3 business days of placement), we will issue a full refund within 5–10 business days. If the order has already been shipped, you will need to follow the standard return process outlined above.

6. Refund Disputes

If you disagree with our decision to reject a refund, you may submit a dispute by replying to our refund notification email with additional evidence (e.g., photos, order details) supporting your claim. Our customer service team will review the dispute and provide a final decision within 3–5 business days.

7. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or need assistance with a refund, please contact our customer service team at [email protected]—we’re here to help!